GET READY TO START
The first step to becoming a student at Western is to accept your offer.
Once you have accepted your offer and made the required payment as stated in your Offer Letter, you will receive your Confirmation of Enrolment (CoE). After your CoE is issued, you can proceed to the next steps of your enrolment process.
If you need assistance with your offer, the acceptance process, or your visa, please contact our team at: indonesia@westernsydney.edu.au
If you've accepted your offer and received your confirmation of enrolment (eCOE), the next step is to activate your student account.
This will give you access to all our online services, including your student email account, My Student Records (MySR), the Library and more. You'll need your Western Student ID number.
You can find this number on your Offer of Admission letter. If you have a question about activating your Western Account, please contact indonesia@westernsydney.edu.au or call +62 31 33300288 during 9:00am-5:00pm (WIB, UTC+7) Mon to Fri.
Student Email
Email is the official communication channel at Western Sydney University. We send important information about your enrolment, exams, results etc to Your Student Email Account, not by post, so it's important that you check it regularly - every day if you can or at least twice a week. Your student email address is studentid@student.westernsydney.edu.au
Kindly refer to the video for further guidance.
After signing in to MySR, accepting your offer and starting enrolment, please check that your personal details are correct in My Student Records (MySR), including your full legal name and Surabaya - Indonesia contact information.
Enrolling in your subjects is one of the most important steps when starting at Western Sydney University. You need to complete this in My Student Records (MySR).
For students at the Surabaya campus, your course sequence will be sent to your personal email address (the one you used during your initial admission registration). Please follow the course sequence provided and select the subjects in My Student Records.
Kindly refer to the video for further guidance.
Enrolment and Class Registration Help
For enrolment and class registration support we recommend you attend one of our Enrolment and Class Registration Support Sessions online. Our dedicated team will walk you through the steps and answer questions to assist you in the process.
Session Dates & Times (WIB, UTC+7):
Monday, 3 August 2026 at 1.00-2.00 PM, you can find the Zoom invitation in your personal email.
You can also contact the Student Services Hub via phone on +62 31 33300288 during 9:00am-5:00pm (WIB, UTC+7) Mon to Fri or email studentservice.indonesia@westernsydney.edu.au
Orientation is your chance to meet your new classmates and learn all about your program and school, student services, campus life and everything there is known about getting started at Western as a student.
19 – 21 August 2026 – Orientation days on Campus
Orientation Webinar - Session Dates & Times (WIB, UTC+7):
Monday, 10 August 2026 at 1.00-2.00 PM, you can find the Zoom invitation in your personal email.
To help you prepare for your journey, you can also explore Life in Surabaya through our Welcoming Pack, which has been shared with you. The Welcoming Pack contains useful information to support your transition, including details about living in Surabaya, accommodation options, transportation, local culture, and essential services. It is designed to help you settle in smoothly and make the most of your experience as a student.
Western Way of Learning
What to expect when studying at Western
Transitioning to university means adjusting to a different way of studying. Here we take you through what to expect when studying at Western Sydney University.
A Different Style of Learning
The teaching styles you will encounter at Western Sydney University and the study skills required might be very different from what you have been used to in your home country. At the University 'rote' learning (or memorising information) is not the main method of teaching.
You will be required to understand and apply concepts and theories, and to critically examine and present a range of arguments to support your decisions.
The University monitors the academic progression of all students to ensure you pass enough units to progress to graduation. Progression identifies poor academic performance while also giving you an opportunity to address your performance and seek counselling advice.
All students beginning at Western Sydney University will undergo a period of adjustment. This section will provide information about the general academic system at the University and help to prepare you for what to expect during your study.
To be successful at university, it is important that you:
- Understand what is required of you in terms of study and assessment tasks at your university
- Attend all of your lectures, tutorial and examinations
- Do not plagiarise.
Students who do not meet the University’s academic progression requirements may be excluded from study. Being excluded means that you cannot study at this University for a period of time because your academic progress has not been satisfactory.
Academic Progression Support
Academic Advising
If you are concerned about your grades and need advice, please contact your respective Academics in your School as soon as possible.
Counselling Support
If you are facing challenges or unexpected problems that are impacting your studies, Western Sydney University offers counselling and learning support through Student Support Services on campus.
Reassessment of Progression Outcome
To request a reassessment of your Progression Outcome due to a grade change, contact the Results and Progression Team by submitting an enquiry through WesternNow.
Progression Show Cause and Appeals
If you have been identified for Conditional Enrolment or Exclusion when you receive your Academic Standing Outcome, and you decide to Show Cause, you can find helpful information on the Progression Show Cause webpage.
You will be expected to participate in class discussions and to question your lecturers and tutors if you do not understand what is being taught and discussed. In Western Sydney University, it is not considered bad manners to express views that are different from those expressed by your teacher. In fact, you will be encouraged to do so.
You will be required to study a full load of subjects per teaching session.
Study is undertaken on a university campus involving a combination of lectures and tutorials. You will be required to attend many hours of classes each week or you may be penalised if you do not comply. You will also be expected to spend a substantial amount of unstructured time on individual reading and research outside of class.
Assessment methods vary from program to program. To pass most subjects you will be required to complete a number of assessment tasks or assignments during each semester. These may include essays, research papers, oral presentations, fieldwork, practicals, midterm and/or final exams. At the beginning of each teaching session you will be given a subject outline of these tasks and assignments, including the deadlines (final dates) for completion. If you fail to meet these deadlines you may be penalised even though you have completed your work.
Students will be advised of the particular method(s) to be used at the commencement of their program. Refer to the Assessment Policy for further information about assessment methods and practices.
To produce good assignments, you should:
- Know your program outline, program objectives, important dates, and recommended readings (always seek clarification if you do not understand what you ve been asked to do)
- Read the set readings (e.g. text book) as well as recommended references
- Write academically
- Manage your time well
Leave of absence from study will only be granted in compassionate or compelling circumstances that prevent you from attending classes. For international students, if you are granted a leave of absence your student visa may be impacted, and you may need to apply for a new student visa to remain in Indonesia to complete your program.
Special Consideration Policy
How Western Supports You
We’re here for you and your success.
Western Sydney University has a range of initiatives that gives students the best chance of success including:
Student Services Hub serves as the first point of contact for student enquiries related to academic and non-academic services. The team provides initial support, information, and guidance, and connects students with the appropriate service units as needed. The Student Services Hub is located on Level 35, Student Services Hub.
Student Welfare Services provide holistic support to enhance students’ wellbeing throughout their academic journey. Services include counselling support located at Level 35, Java Counselling Service, financial assistance, disability support based on individual needs and requests, as well as wellbeing and resilience programs and equity and inclusion support. These services are designed to support students’ personal, emotional, and social wellbeing in line with best practice at international universities.
Academic Support Services are designed to help students succeed academically and confidently throughout their studies. Key initiatives include PASS Study Sessions - a flagship peer‑assisted learning program at the Surabaya campus - along with academic advising and study planning, Orientation and Australia Transition Programs, 1‑on‑1 consultations with academics, and English and Academic Writing Support. These services provide targeted guidance to strengthen academic skills, engagement, and overall learning outcomes.
International Student Support provides dedicated assistance to international students before and after their arrival to ensure a smooth transition into university life. Our International Student Support team assists with pre‑ and post‑arrival administration, including visa-related guidance, enrolment processes, orientation, and ongoing administrative support. The service also fosters an international student community through social and cultural activities, peer connections, settlement support, and access to advice on living, studying, and adjusting to life both on campus and in Australia for mobility or transfer programs.
Work‑Integrated Learning (WIL) at WSU connects academic learning with real‑world experience through strong collaboration with our industry partners. Students engage in capstone projects, industry‑based projects, and professional placements that address real industry challenges and enhance employability skills. These opportunities allow students to apply their knowledge in practical settings while building professional networks and career readiness.
For enquiries, please contact:
- Student Services Hub: studentservice.indonesia@westernsydney.edu.au
- Employability and Graduate Hub: careerhub.indonesia@westernsydney.edu.au
- International Office Team: intstudent.indonesia@westernsydney.edu.au
Apply now and get started in September 2026
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